REFUND POLICY

Effective Date: November 01, 2024

OVERVIEW

This refund policy outlines the terms and conditions for refunds on BadgeCub's services. We aim to provide a fair and transparent refund process for all our customers while maintaining the sustainability of our business.

PRODUCTS AND SERVICES

BadgeCub offers two payment plans:
  • Annual Subscription Plan
  • One-Time Payment Plan

ANNUAL SUBSCRIPTION REFUND TERMS

For our annual subscription plan:
  • Customers may request a refund at any time during their subscription period
  • Refunds will be calculated on a pro-rated basis
  • The pro-rated refund amount will be based on the unused portion of your subscription
  • The calculation starts from the date of the refund request
  • Any used portion of the service will be deducted from the refund amount
  • Processing time for subscription refunds is typically 5-10 business days

Pro-rated Refund Calculation Example:
  • Annual subscription cost: $120
  • If you cancel after 3 months
  • Used portion (3 months): $30
  • Refund amount: $90 (remaining 9 months)

ONE-TIME PAYMENT REFUND TERMS

For our one-time payment plan:
  • Customers have 30 days from the date of purchase to request a refund
  • Refund requests must be submitted within this 30-day window
  • After the 30-day period, refunds will not be available
  • All refund requests must include a reason for the refund
  • Processing time for one-time payment refunds is typically 5-10 business days

HOW TO REQUEST A REFUND

To request a refund:
  • Log into your BadgeCub account
  • Navigate to the Billing section
  • Click on "Request Refund"
  • Fill out the refund request form
  • Provide a reason for your refund request

REFUND PROCESSING

  • All approved refunds will be issued to the original payment method
  • Processing time is typically 5-10 business days
  • You will receive an email confirmation once your refund is processed

EXCLUSIONS

Refunds may be denied in the following cases:
  • Violation of our Terms of Service
  • Evidence of fraud or abuse
  • For one-time payments, requests made after the 30-day window
  • Account termination due to policy violations

MODIFICATIONS TO REFUND POLICY

BadgeCub reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of any modifications to this policy.

CONTACT US

If you have any questions about our refund policy or need assistance with a refund request, please contact our support team.